FREQUENTLY ASKED QUESTIONS
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.
When my order will be shipped?
- We will process the order within 1-3 business days after payment.
How long does it take to get my order?
- We provide delivery service from US warehouse. Delivery time depends on different delivery service providers. Standard shipping: Within 2-8 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
- There is a very limited time in which you can change the shipping address.If your order hasn't shipped yet,please contact our customer service team with the order number to change the shipping address.
- We're sorry that the shipping address can't be changed if the order is shipped.
How can I modify/cancel my order?
- There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation.
- We're sorry that the order can't be modified/canceled if the order is shipped.
How much is shipping?
Shipping cost based on order weight and charged by the pound, Including Item weight and default package weight.
1. Within 2lb, Standard Shipping Fee US$6.99
2. Between 2.01lb-4lb,Standard Shipping Fee US$9.99
3. Over 4lb, Free Standard Shipping
4.Free Standard Shipping on orders over $49 of United States(52 of 62 states,Except the 10 continental U.S. states above mentioned)
How do I track my order?
- You can click <HERE> or "Track Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
What happens if my package gets lost?
- 100% COMPENSATIONG FOR PACKAGE LOST !
- Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses. Learn More
How to use the discount code?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
What forms of payment do you accept?
- We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
Why are there multiple charges on my card for a single order?
- When you place an order, Cabbrix contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
Can you accpet cash on delivery?
- We're sorry that we odn't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
What information do I need to check out?
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Can you support wholesale business?
- Yes, we have. Please contact our customer service team for more detail. service@cabbrix-usa.com
How can I return the order?
Return an item requirements
- Items must be returned in new, unused, and undamaged condition and in original packaging ( including all accessories) within 7 days of receipt;
- To process your return request faster, your address must be consistent with the original order address. Return your item to: 22380 Van Buren Boulevard, Suite 101, Riverside, California 92518, USA;
- Please contact us before return items in order to ensure we receive returned items and process refunds.
- For more information, please check here. View More →
How can I get a replacement if my you received is incorrect or damaged?
- Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you. service@cabbrix-usa.com
How do I contact customer service?
- You can email us at service@cabbrix-usa.com or click <CONTACT US> to leave a message and we will get back to you as soon as possible.
What are your customer service hours?
- Customer service hours are Mon-Fri, 09:00 am - 05:00 pm (GMT+08:00) China Standard Time (Shang hai)
What's your Privacy Policy?
- Your privacy is very important to us. Read our Privacy Policy for more details.